Resolved -
This incident has been resolved.
Mar 24, 15:05 AEDT
Update -
The team have identified the problem are currently implementing a fix.
Impact: Any users who minted assets between 5:00UTC - 16:00 UTC may 23 March 2023 may experience issues creating orders for those items. Any new items created after that time should not experience any problems.
The team is working on restoring capability to the affected items, the work is in progress.
Mar 24, 01:44 AEDT
Update -
We are continuing to investigate this issue.
Mar 24, 01:23 AEDT
Investigating -
Our API is currently experiencing an increased error rate on the Orders API endpoint. The impact started at approximately 5:00 UTC 23 March 2023. Our team is aware of the problem and is investigating.
Mar 23, 22:32 AEDT
Resolved -
This incident has been resolved. All prepared withdrawal balances are now correct.
Mar 22, 10:00 AEDT
Investigating -
Our API is currently returning an incorrect balance for a small set of users who have prepared a withdrawal since the 13th March 2023. We are currently investigating this issue.
Mar 20, 17:03 AEDT