Withdrawal delayed

Incident Report for Immutable

Resolved

This incident has been resolved. Withdrawal submitted from 2022-05-13 13:58:58 AEST will be ready for completion in a range of 16 to 63 hours.

Posted May 15, 2022 - 22:40 AEST

Update

Fix is proved to be working. Expected recovery time at this stage is about 2 hours.

Posted May 15, 2022 - 20:55 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2022 - 20:43 AEST

Update

We have deployed a fix and we are monitoring the effect.

Posted May 15, 2022 - 20:43 AEST

Identified

We have identified a cause for the delay. Working on a solution.

Posted May 15, 2022 - 20:42 AEST

Investigating

Withdrawals requests submitted on Immutable X since 2022-05-13 13:58:58 AEST are delayed. And they can not be marked as ready to be withdrawn at the moment. We are investigating the root cause.

Posted May 15, 2022 - 19:52 AEST