Transaction submission to zkEVM failing

Incident Report for Immutable

Resolved

We identified an issue related to gas pricing that prevents transactions from being submitted to Immutable zkEVM through the Minting API and Passport. Users of these products could have observed persistent failures for any transaction type.

Our team implemented a fix to the transaction pricing mechanism and verified that all services impacted were operating normally.

Incident Start Time: 20 Apr 2024 at 22:49:57 AEST.
Incident Resolution Time: 21 Apr 2024 at 13:38:29 AEST.

We apologise for any disruption this may have caused and thank you for your understanding.

Posted Apr 20, 2024 - 22:30 AEST