Passport login and transactions failing

Incident Report for Immutable

Resolved

This incident has been resolved.
Posted Mar 25, 2025 - 11:01 AEDT

Update

Our incident response team continue to monitor our Passport login issue. Due to a surge in traffic there are some rate limits in place to ensure legitimate user access. If you cannot access the page please try again in a few hours.
Posted Mar 22, 2025 - 11:26 AEDT

Update

We are continuing to monitor for any further issues.
Posted Mar 21, 2025 - 23:44 AEDT

Update

We are continuing to monitor for any further issues.
Posted Mar 21, 2025 - 23:30 AEDT

Update

Our incident response team continues to monitor the situation to ensure all customer integrations have restored functionality.
Posted Mar 21, 2025 - 21:36 AEDT

Monitoring

Our team has implemented a fix for the issue and is continuing to monitor the system.
Posted Mar 21, 2025 - 19:39 AEDT

Identified

We have identified the root cause and are actively working towards remediation.
Posted Mar 21, 2025 - 18:14 AEDT

Investigating

We're experiencing an issue with Immutable Passport. Login and transaction confirmations are impacted.
Posted Mar 21, 2025 - 17:40 AEDT
This incident affected: Platform Services (Passport).